Finding the right attorney is very important. Attorneys are human beings, and just as there are good and bad people, there are good and bad attorneys.
Good attorneys are knowledgeable about your case's area of law or laws, will reply to your inquiries, let you know quickly if they can take your case or not, keep you in the loop about how your case is progressing, and explain in detail the issues you are facing. A good attorney is able to master both customer service and legal skills. Good attorneys are also not necessarily found through prominent advertising or marketing; many good attorneys are very experienced and do not advertise, because they do not need to spend money on billboards or other advertising to get all the work they can handle.
Good attorneys know when to turn cases away or to refer a case to another attorney. Maybe a case involves an area of law which an attorney does not practice in; the proper thing for an attorney to do in this case is to refer the prospective client to a knowledgeable colleague. Or maybe the case simply involves an issue which probably cannot be resolved through the law (e.g. forcing someone to apologize).
Good attorneys are knowledgeable about your case's area of law or laws, will reply to your inquiries, let you know quickly if they can take your case or not, keep you in the loop about how your case is progressing, and explain in detail the issues you are facing. A good attorney is able to master both customer service and legal skills. Good attorneys are also not necessarily found through prominent advertising or marketing; many good attorneys are very experienced and do not advertise, because they do not need to spend money on billboards or other advertising to get all the work they can handle.
Good attorneys know when to turn cases away or to refer a case to another attorney. Maybe a case involves an area of law which an attorney does not practice in; the proper thing for an attorney to do in this case is to refer the prospective client to a knowledgeable colleague. Or maybe the case simply involves an issue which probably cannot be resolved through the law (e.g. forcing someone to apologize).